Meal Plans

Terms & Conditions

Accounts and Payments

  1. Cut-off time to place/cancel/modify orders is 6pm previous day for lunch and 12pm same day for dinner.
  2. Please confirm the availability of dabbawala services at your location by calling us on 7737444777 before making the payment.
  3. Minimum charge per meal is Rs 60 exclusive of delivery charge.
  4. Greendaz reserves the right to cancel/modify the meals. However, we will try to inform you in advance about the same.
  5. Greendaz reserves the right to discontinue the tiffin service of any customer.
  6. Additional, 5% GST will be levied on Order Value. It will be applicable on total order value excluding delivery.
  7. Any applicable refunds will be processed to the account from which payment was made. Amount will reflect in 5-7 Working days as per bank policy.
  8. In case of order cancellation amount will be immediately credited to Greendaz Wallet.

Tiffin delivery

  1. Tiffins will be delivered by dabbawalas of Mumbai or other concierge services.
  2. Delivery charges for lunch and dinner between Malad to Churchgate: Rs 25 to 30 per order.
  3. Necessary arrangements for delivery have to be made by the customer at the delivery point. In most cases, the dabbawalas are not allowed to enter the building premises.
  4. Kindly check booking history tab to check exact dates of your booked orders.
  5. Meals will be delivered between 12:30 pm to 1:45 pm for lunch.
  6. There will be no lunch delivery on Sundays, Public holidays, heavy rains, riots, or in case of natural disasters, strike by dabbawalas.
  7. If the food is cooked and due to some circumstances beyond our control like heavy rains or riots, the tiffin will be shared with the underprivileged children and the amount will be non-refundable.
  8. Any discrepancies or complaints related to tiffin delivery will not be entertained by Greendaz. Delivery service is a personal contract between the dabbawalas/ concierge services and you. We merely collect delivery charge on their behalf.
Cancellation and Refund.
  1. For cancellation of lunch order it must be cancelled one day before 6 p.m.
  2. For cancellation of dinner order is must be cancelled on the same day before 12 noon.
  3. If the order has been cancelled online the amount for the same gets credited into your wallet.
  4. Any applicable refunds will be processed to the account from which payment was made. Amount will reflect in 5-7 Working days as per bank policy.